Wednesday, October 26, 2011

How to Get a Refund for a Bad App

My husband works in a noisy environment.  He is a machinist that makes medical parts.  No, not artificial limbs (which is what everybody thinks and my Grandpa likes to wrongfully brag about.  He has always had a problem with the iPhone not being as loud as it should be, especially for his needs.  Sometimes he doesn't hear it ring or misses text messages; often, he has trouble hearing people on the phone inside the shop and has to go to a quieter place.  I, too, have similar problems with my phone.  I usually can't use it while in the car, especially on the interstate, but since I figured out how to connect it to my car via Bluetooth, that's not so much a problem.

My husband went searching for an app that would help boost the sound of the phone.  SoundBooster claims to help in this area.  He didn't read any reviews (BAD reviews) or he wouldn't have bought it.  He now says he'll never download an app (at least a paid app) without reading the reviews.  We tried it out, and it didn't work at all.  Can you say "False Advertising," Boys and Girls?  My husband was Not Happy.  He wanted me to go to the Apple store today and see about getting a refund.  I didn't know that they would be able to help, so instead, I did some googling and came up with an online solution.

I found two options:
1)  Apple iTunes Support Contact Page
  • Follow the prompts and select the appropriate options.
  • You will need your Order Number which you can get from iTunes (see below, follow the first five steps to find it)

2) Follow these Steps:

  • Open up iTunes
  • In the Menu, Click on Store
  • Click on View My Account
  • Sign in with your iTunes Account
  • By Purchase History, select View All
  • Click on the Report a Problem button
  • On the same line as the problem app, cilck on the link (which is NOT underlined as it should be) that says Report a Problem.
I wound up doing both because I couldn't figure out the second option (I didn't realize that there were clickable links).  I may or may not get two responses.  I'll let y'all know if we successfully get a refund.

UPDATE:  I received an email within 24 hours (I don't remember exactly when) saying that I'd be getting a refund within 5-7 business days.  I didn't even have to wait that long:  I received another email the next day saying that a refund was being applied!
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